Our Story

Bringing automation, reliability, and productivity to the most important processes of your business.

We built Supportable out of necessity. After 30+ years of experience providing services to individuals in the Mental Health, Behavioral Health, Human Services, and Substance Use industry, we kept searching for but never found a solution to help us truly organize our intake operations.

“We love what we do & create partnerships with our clients to ensure their digital transformation is positioned for long-term success.”
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Brian Sammon President & Founder @ Dashboard Traction

We've been through this before....
....and have experienced what you're likely going through.

Over and over, organization after organization, we found the same problems. It seemed like every time an intake staff left the company, we’d find a desk drawer full of unprocessed paper referrals that came in through fax or half completed referrals with no notes and unverified insurances. No trace of their progress towards admission, we were left picking up the pieces.

Then we found ourselves in an endless maze of spreadsheets or handwritten yellow notepads. We heard, “I had to go to a folder to enter a line on this tracker, then turn around and update another tracker that was tracking that tracker.” No one enters the Human Services field with dreams of managing the endless spreadsheets of their complicated intake process. We all know this maze ends with a revolving door of intake staff and bungled referrals.

We know how it feels to have discovered incomplete tasks and lack of processes. Insurance not verified. Funding not authorized. Communication missed. Time wasted. It can be incredibly overwhelming, frustrating, and demoralizing to be dealing with this constantly when what we want is to focus on providing quality care and customer service. Why keep adding to that?

50+
Satisfied customers
100K+
Referrals Processed

We needed to make a change,
so we built Supportable.

We built a system that maximizes efficiency and the process of converting referrals into revenue. Supportable increases transparency so management can view the intake results and quickly identify bottlenecks. Analytics allow for real-time referral status and the ability to assess the health of the organization’s intake process.

Supportable decreases intake staff frustration and confusion, making them less likely to leave. The process is built to minimize need for constantly re-hiring staff. Supportable minimizes the time for intake staff to spend on each referral and helps organize information into one self-contained HIPAA compliant application. It provides a consistent process, while producing dependable results.

Supportable offers a dynamic solution to operate smoothly and transparently, all while gathering the meaningful information leadership needs to guide our business and achieve our goals.

Check out Supportable to see how we can help you increase revenue, capture marketing data, quickly verify insurance, document funding, increase the efficiency, and maximize intake staff’s time.

These are the values we hold in the highest order.

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Relationships

The bedrock of our business.

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Future

Forward-thinking for long-term growth.

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Curious and Fun

Embracing unknowns as exciting opportunities.

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Collaboration

Leveraging the strengths of many.

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Integrity

Being honest and following through with commitments.

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Empowerment

Helping people and processes to be their best.

Our Awesome Team

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Brian Sammon
President & Founder
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Beau Jeffrey
Chief Operating Officer
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Jane Cooper
Web Developer
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Floyd Miles
Marketing Expert