In 2022, we were granted access to a customer’s referral information before they adopted Supportable. The company provides an array of services spanning across three different sub-categories of behavioral health:
- Substance Use Disorder (SUD) Treatment
- Mental Health/Psychotherapy
- Residential Housing and Community Residential Services (CRS) for Individuals with Severe and Persistent Mental Illness
We compared the efficiency of the company’s intake process before Supportable against their efficiency with Supportable.
Methodology
The datasets of both before and with Supportable consisted of 2500 referrals; 5000 total referrals.
We analyzed data to extract two critical data points; date of referral, and date of resolution. The date of resolution represents the date that a given referral was either admitted into the applied service, or rejected for any number of reasons.
We measured the average days it was taking these programs to process referrals from date of referral to date of resolution. We then calculated the same measurements after the company fully implemented Supportable and had been collecting new referral data for 6 months.
| Before Supportable | With Supportable (6 months in) |
Difference | |
| SUD Treatment | |||
| Intensive Outpatient (IOP) Services | 15.81 | 11.92 | 3.89 (24.6%) |
| Mental Health | 19.44 | 12.25 | 7.19 (36.9%) |
| Residential Treatment | 12.78 | 6.38 | 6.4 (50.0%) |
| Mental Health/Psychotherapy | |||
| Adolescent Day Treatment | 44 | 23.5 | 20.5 (46.6%) |
| ARMHS | 139.55 | 59.86 | 79.69 (57.1%) |
| Psychotherapy | 22 | 16.33 | 5.67 (25.7%) |
| Residential Housing/CRS | |||
| Community Residential Services (Adult Foster Care) | 101.75 | 67.5 | 34.25 (33.6%) |
| Assisted/Customized Living | 67 | 48 | 19 (28.3%) |
Summary
Overall, this company saw a 41.9% decrease in the amount of days to process a referral from date of referral to date of resolution. When a provider is able to get a client through the door faster, it is both a financial benefit to the provider and a clinical benefit to the patient. The provider keeps their openings to a minimum, which increases revenue. The client is able to receive service more expediently, improving quality of care and reducing the chance of potential crisis.
