Marketing & Outreach
Build on top of your referral process.
Expand outreach efforts.
Get feedback on effectiveness.
The problem with run-of-mill CRMs
Your marketing/outreach team is out there spreading the word about the excellent work your organization does. You might even be using a CRM like Salesforce to keep track of the work you’re doing.
But how do you know if these efforts are making any kind of impact on the volume of quality referrals coming into your business?
Your standard CRM just simply isn’t built with the Behavioral Health in mind. They do not help you keep track of referrals. Even if they do, you’re looking at expensive buildouts and drawn out implementations. Platforms like Salesforce Health Cloud are far beyond what you can afford.
What makes Supportable different?
We give you the ability to directly relate your business partnerships and referral sources to actual referrals submitted to your programs. Other CRMs treat your referral and screening proces as a sales pipeline, not understanding that a client is often referred from someone else.
Because we’re HIPAA compliant and our Referrals package is built to manage your referrals, we can connect that referral to the potential client AND the person who actually submitted the referral.
Consider the Following….
Tina
Case Manager
10
Referrals this month
9
Referrals converted to service provided
90%
Conversion Rate
Tina gets it. She understands your business well.
Your goal might be to replicate Tina. Maybe she can help you spread the word?
Steven
Psychiatrist
18
Referrals this month
6
Referrals converted to service provided
33%
Conversion Rate
Steven likes your company, but probably needs some education about what it is you do.
Your goal might be to help Steven send you more viable referrals.
We love the idea of delivering these
numbers to you quickly and easily
Marketing Features
Profile Analytics
Immediately see who your best referral sources are.
Track Interactions
Email, phone calls, texts, events, etc.
Custom Cadences
Set periods of time and methods for reaching out to your contacts.
Outlook & Google Integrations
Pull email exhanges from your inbox into a given profile.
Tagging
Group your contacts together to create targeting campaigns.