Convert more referrals into active clients with a powerful and intuitive platform
Our basic package will help you finally get your behavioral and mental health referral process under control.
…and any other type of question or data you can conceive of.
Capture leads with ease…
…with your very own referral form.
A mental health referral form is important for keeping care consistent when patients move from hospitals or other providers. Supportable offers a secure and customizable form that ensures you can collect the information you need up-front.
Nothing more. Nothing less.
A good mental health intake form is ultimately a form that facilitates the quick and easy transfer of information. Supportable’s form is the start of an end-to-end digital experience for your front-end referral management team. Once you decide a referral is good, you can quickly send this info to your EHR or EMR system with just one click.
Process Customization
Organize your process the way YOU want it.
The mental health intake process can be daunting. Improve your referral management and intake processing speed using our unique behavioral health CRM. This allows your team to focus on more important tasks. They can spend less time on computers and more time with patients and alumni.
Reduce Staff Learning Curves
The problem of staff turnover is no secret. Supportable gives you the opportunity to establish a process and keep it central to your business.
Screening Tools
Collect only the information you need.
Time is of the essence. Increase your intake processing speed and reliability significantly. This enables your team to shift resources toward more valuable activities, reducing the time spent on computers and focusing more on patients and alumni.
Custom Questionnaires
Build-Your-Own Checklists
See information rise to the top so your team can make swift decisions
It’s easy for vital information to get lost. It’s vital that you avoid potential disaster by admitting a person into your program that is not a right fit. That can damage your reputation and get people hurt.
Set your referral management team up for success, allowing them to act fast and decide whether or not a referral is viable.
Furthermore, set your programs up for success by delivering them the information they need to provide the best care possible.
Single-point Eligibility Verification
Make sure you can get paid.
Right off the bat you can determine if your lead is able to pay for your service with built-in patient eligibility verification software, thanks to our partnership with Availity.
Check insurance eligibility before the prospective client goes far into your funnel. It’s better to know early than to waste time entering data into your EHR or intake spreadsheets. You should not deny services to patients. Referring them to other places just because you do not accept their insurance or third-party payers is not ideal.
Pipeline Analytics
Gain a firm understanding of how your referral process is performing.
When it comes to your referral process — the lifeblood of your business — you can’t afford to be in the dark. This industry has historically been lacking in the ability to make data-driven decisions. Yes, EHRs are starting to offer some analytics, but they only cover what’s going on with your active clients.
When it comes to client acquisition, you need meaningful insights where it matters:
Process Throughput (how long it takes for referrals to move through)
Rejection Reasons
Conversion Rates by Service
Demographics
Referrals by Location
Time From Referral to First Contact
You might be out there telling people you do same-day assessments, but how often are you able to deliver on that promise? How do you know? Having a single streamlined and digitized system will deliver these metrics to you. This is Supportable’s bread and butter.
More Features
Contact Logs
Track your communication.
Referral History
Attachments
HIPAA Compliance
EHR Integration
Payer Tracking
Audit Logging
Custom Roles
